Help & Support / How payments work

How payments work

When a customer books a supplier, they pay a deposit of 10% of the performance fee by card to confirm the booking after agreeing to the booking contract. This is our booking fee and is retained by Gig Heaven.

The remaining 90% balance plus any travel expenses are paid directly by the customer to the supplier using the payment method and schedule agreed upon in the booking contract. 

Most suppliers accept a wide range of different payment methods to receive the balance.

The exact methods will depend on which country the supplier is based in.

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