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Your Gig Heaven Account

How to join Gig HeavenHow Gig Heaven worksPassword reset or account recoveryHow to remove your account (or hide/delete your listing)How to make sure YouTube videos are visible on Gig HeavenWhy won’t my audio files upload?Changing your passwordLogging in: email, passkeys, and social sign-inSigning in with a passkeyChanging the email address on your accountUsing Google, Apple, or Facebook with your accountSetting up your listing for the first timeWhy is my listing inactive, and how do I activate it?Writing a listing description that gets bookingsUploading and organising your photosAdding and reordering audio samplesConnecting your SoundCloud profileAdding videos to your listing (via Youtube/Vimeo)Setting your pricesAdding your own FAQ entries to your listingStanding out: promoted listings, badges, and widgetsHoliday mode: auto-reply or hide your listing while away

Messages & Meetings

Video/Audio meetings (like Zoom-calls)Communication between customers and suppliersNotifications (Email, Browser & SMS)How to turn off message remindersAttaching photos, files, or videos to a messageArchiving an event you're no longer dealing withBlocking or reporting another user

Trust & Safety

Verifying your email addressWhy Gig Heaven is trustworthyHow to stay safe on Gig HeavenReporting suspicious activity or a userSpotting and avoiding scamsWhy we ask you to keep communication on Gig HeavenSharing personal contact details, what's safeYour data and privacyResolving a dispute with a supplier or customer

Bookings & Contracts

How to book a supplierCreating a quote for a customerCreating a booking contractHow to change the date of an eventBooking multiple dates or long term contractsCancelling a bookingExpired contractsUnderstanding contract statusesAmending a contractWhat happens when a supplier doesn't replyIf plans change: reschedule or cancelLeaving and responding to reviewsRequesting a review from your customerInviting someone to help with your booking

Payments

How payments workHow to pay a supplierHow to pay the deposit for your bookingAlternative payment methods if you can't pay by cardFailed card payments / payment issuesSupported currenciesHow to view your payment receipt / invoiceThe deposit, and how the rest is paidRefunds: how they workDisputing a paymentVAT, invoices, and paying as a businessHow your card details are kept safe

Finding Suppliers

How to find a supplierLet us plan your eventContact us for helpUsing search filters effectivelyHow are suppliers ranked in search?Shortlisting and contacting several suppliers at once

Popular articles

How to turn off message reminders
Adding videos to your listing (via Youtube/Vimeo)
Setting up your listing for the first time
Creating a quote for a customer
How to remove your account (or hide/delete your listing)
Amending a contract
Why won’t my audio files upload?
Supported currencies
Why Gig Heaven is trustworthy
Failed card payments / payment issues
Creating a booking contract
Expired contracts
Video/Audio meetings (like Zoom-calls)
Notifications (Email, Browser & SMS)
Verifying your email address
Password reset or account recovery
How to view your payment receipt / invoice
Communication between customers and suppliers
How payments work
How to pay the deposit for your booking
How to make sure YouTube videos are visible on Gig Heaven
How to change the date of an event
Let us plan your event
How to find a supplier
How to join Gig Heaven
How to pay a supplier
Cancelling a booking
How to stay safe on Gig Heaven
Alternative payment methods if you can't pay by card
Booking multiple dates or long term contracts
How to book a supplier
How Gig Heaven works

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Gig Heaven has 16882 members, our newest member is The nextfazze band (updated Wed 16 Sept 2026)

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