Most suppliers reply within a few hours. Occasionally you'll send an enquiry and hear nothing back (they might be away, fully booked, or simply missed the alert). This article covers what Gig Heaven does automatically, and what you can do yourself if you need a reply quickly.
The automatic nudge
If a supplier hasn't replied to your message within about 24 hours, we automatically email them a reminder. It names your event and its booking reference, so they can see exactly which enquiry is waiting, and it gives them one-tap buttons to reply or to tell you they are not available. If they still don't respond, further reminders follow, up to a small maximum so we're not spamming them.
You don't need to do anything to trigger this, it's automatic.
One thing we deliberately don't chase: if the supplier has already answered you and your last message was a thank-you or an acknowledgement, we take that as the conversation being finished rather than the supplier ignoring you. If you are still waiting on something, send a message saying so and the reminders start again.
What you can do in the meantime
- Contact more suppliers. Use search to find other suitable acts and enquire with them too. You're not committed to anything until you sign a contract.
- Build and contact a shortlist. On your event you can add multiple suppliers to a shortlist and message them all at once, see Shortlisting and contacting several suppliers at once.
- Ask us to help. Use Let us plan your event and our team will send your event details out to suitable suppliers on your behalf.
If the enquiry looks suspicious
If a supplier thinks an enquiry isn't genuine (for example unusual event details, obvious spam), they can report the event to us from their messages. That doesn't stop you contacting other suppliers. If you think a supplier is behaving suspiciously, see Reporting suspicious activity or a user.
When we step in
For anything that doesn't resolve through the usual reply-and-nudge cycle (for example a supplier went quiet after agreeing a contract, or an event is close and nobody has replied), contact us. We'll look into it and help you get the event covered.
If you have any trouble, please contact us.
