Communication between customers and suppliers

Before a booking is confirmed

Before a booking is confirmed, customers and suppliers can communicate directly to discuss the event requirements in full.

There are two easy ways to communicate directly:

1. Send messages through your Gig Heaven account  (you can talk in real-time when you are both online)
2. Video/Audio meetings directly in your Gig Heaven account (like a Zoom-call)

Don't share personal information before booking!

Gig Heaven has developed a unique and robust platform to help interested customers connect with great event suppliers.

The success of this platform relies upon users like you working with us to keep our marketplace safe, reliable and fair, so please don't share any links to external platforms, direct contact details (e.g. phone number, email, website) or personal information before a booking is confirmed.

Message & meeting moderation

Messages and meetings are moderated by our automated systems and our employees for safety reasons and to prevent abuse of our service. We reserve the right to manually or automatically edit messages to comply with our terms of service. 

After a booking is confirmed

• Direct contact details (phone/email address) are automatically shared when a booking is confirmed on Gig Heaven.

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