You can join a meeting directly in your Gig Heaven account (like a Zoom-call).
Joining a meeting
You will find the 'join meeting' button at the top of your messages page.
The Join Meeting button sits at the top of the conversation — click it to start the video/audio call.
About meetings
Meetings can be attended by up to four people (customer, supplier and 2 guests).
Meetings are free, but have a time limit of 60 minutes and are subject to our acceptable use policy.
Any device with a microphone can be used (e.g. phone, tablet, laptop, computer).
If you want to see each other, you will need a webcam, or a device with a built-in camera.
All meetings are recorded and transcripts will be created for trust, moderation and safety purposes.
Allow your browser access to your devices
When you join the meeting your browser will ask you to allow access to your camera and microphone - click "Allow on every visit".
Adjusting your audio/video devices
On a desktop computer:
Click the settings icon to configure your audio/video devices:
On a mobile device:
Click the 3 dots to open the settings menu and choose settings to configure your audio/video devices:
Technical issues
Use a modern and up-to-date web browser (e.g. Chrome/Firefox/Safari). If you are having issues, try a different browser or device.
No sound/video? When you join the meeting make sure you allow your browser access to your microphone and camera when prompted. In the meeting click the settings button to change your audio/video devices and make sure your volume level is turned up on your device.
Avoid using a VPN for better latency.
Try to use a good internet connection - use WiFi on mobile whenever possible and reduce any unneeded activity on your network.
If you need any help, please contact us and we will help you.
Video call terms & conditions
By joining a Gig Heaven Video Call, you agree to abstain from:
Inappropriate language
Offensive comments related to gender, sexual orientation, disabilities, physical appearance, race, religion, accent, dialect etc.
Hate speech / harassment / threats of violence
Adult, nudity, or sexual activity
Any attempts to move business off of Gig Heaven
Safety tips
Don’t share any sensitive personal information For example: Contact details, passwords, card information, ID card numbers, or any other private information.
Only open links or file attachments you trust We recommend that you use an antivirus on your device for extra security.
Don't use any remote access tools Refrain from using tools (e.g. TeamViewer) that allow someone else to potentially take control of your computer. Our video meetings allow screen-sharing so such tools should not be necessary.
Don’t engage in any conversation that makes you feel uncomfortable Remember, have the option to report your video call by contacting us.
If you attended a meeting and the customer or supplier acted unprofessionally (by asking for personal or payment details, etc.) please report it immediately by getting in touch.
