Gig Heaven takes a 10% deposit at the point you confirm a booking. The remaining 90% balance is paid directly to the supplier as set out in your contract. Refunds for each half work differently, because they involve different parties.
The deposit is Gig Heaven's booking fee. It's how we confirm the event, trigger the sharing of contact details, and fund the platform.
If you need that deposit refunded, please contact us. We review refund requests individually and can let you know whether a refund is possible in your situation and, if so, process it from our side.
If a refund is issued, it goes back to the same card you paid with through Stripe (our payment processor). Your bank typically takes 5 to 10 working days to return the money to your statement, the exact timing depends on your bank rather than on us.
The balance is paid directly to the supplier using the payment method set out in your contract (typically bank transfer or cash). Gig Heaven never handles that money, so we can't refund it directly.
If you need any of the balance back (for example, because of a cancellation, a dispute, or the supplier not performing as agreed), that's between you and the supplier:
If you can't reach an agreement with the supplier, contact us and we'll help mediate. See Resolving a dispute with a supplier or customer.
If you're thinking about asking your bank to reverse a charge, please contact us first. Chargebacks take weeks, are often reversed, and sit on your record with the card issuer. We can almost always sort things faster directly. See Disputing a payment.
Related: Cancelling a booking and If plans change: reschedule or cancel.
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