Help & Support / If plans change: reschedule or cancel

If plans change: reschedule or cancel

Sometimes events shift. Dates change, venues get swapped, or plans fall through entirely. This article walks through the difference between rescheduling and cancelling, and the right path for each.

Rescheduling a date

If the date, time, location, or other event details have changed but the booking is still on, you don't need a new contract from scratch, just update the event details.

Go to My Account and sign in.
Open the relevant event and edit the details.
Save the changes. Everyone involved in the booking is notified automatically.

For the full walk-through including what the supplier sees, see How to change the date of an event.

Rescheduling to a new date requires the supplier to still be available. If they're not, their existing contract no longer fits, you may need to cancel and rebook (with them or someone else).

Cancelling

If the event isn't going ahead, or you need to end the booking entirely, cancel rather than reschedule. Full steps are in Cancelling a booking.

Suppliers cancel an enquiry using the Reject button on the booking.
Customers who want to cancel before a contract is agreed can simply let the supplier know and stop progressing the booking.
For events that already have a signed contract or a paid deposit, contact us first so we can help sort out the cancellation cleanly.

Which should I choose?

Date moved, same supplier, same event: reschedule. Update the event details, keep the same contract.
Different supplier or event not going ahead: cancel. End the current booking first, then start fresh if needed.
Not sure: ask the supplier first. They may happily move to the new date, or might be busy and need to bow out.

Impact on payments

No deposit paid yet. No payment impact either way. Just update details or cancel.
Deposit paid but event rescheduled. The booking record (and the deposit we've held for it) carries over to the new date. Nothing needs to move on the payment side, as long as the supplier is available for the new date.
Deposit paid and event cancelled. The deposit was paid to Gig Heaven, not the supplier, so any deposit refund is handled by us. Talk to the supplier about anything you've already paid them direct (or owe them), then contact us about the deposit.

Manage your event

If you have any trouble, please contact us.