Most suppliers reply within a few hours. Occasionally you'll send an enquiry and hear nothing back (they might be away, fully booked, or simply missed the alert). This article covers what Gig Heaven does automatically, and what you can do yourself if you need a reply quickly.
If a supplier hasn't replied to your message within about 24 hours, we automatically email them a reminder with the subject You have a message waiting! pointing them to their messages. If they still don't respond, further nudges follow, up to a small maximum so we're not spamming them.
You don't need to do anything to trigger this, it's automatic.
If a supplier thinks an enquiry isn't genuine (for example unusual event details, obvious spam), they can report the event to us from their messages. That doesn't stop you contacting other suppliers. If you think a supplier is behaving suspiciously, see Reporting suspicious activity or a user.
For anything that doesn't resolve through the usual reply-and-nudge cycle (for example a supplier went quiet after agreeing a contract, or an event is close and nobody has replied), contact us. We'll look into it and help you get the event covered.
If you have any trouble, please contact us.
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