Requesting a review from your customer
Reviews are the single biggest factor customers look at when picking a supplier. After an event, you can invite the customer to leave you a review. Here's how it works.
How the review request works
- When an event date passes, the contract automatically moves to Event completed.
- We email you the next day with a message titled How was your gig? (GH...). The email contains a link asking whether you'd like to invite the customer to leave a review.
- If you want a review, click the link in that email. That triggers a Feedback Request email to the customer with a link to the review form.
- The customer clicks the link, fills in their rating (out of ten) and a short review (minimum 50 characters), and submits.
- The review goes through moderation and appears on your listing once approved.
Only click the link if you'd like the customer to be asked. You can skip any event you'd rather not have reviewed.
When to request a review
- Straight after the event. The email lands the day after the event date. That's when the customer's memory is freshest and they're most likely to reply.
- When you're sure they were happy. Bookings that went well are more likely to generate reviews that help you.
- If the customer hinted they'd leave one. Some customers offer unprompted ("I'll leave you a review!"), which is a strong signal to send the request.
Chasing without being pushy
The email is sent by Gig Heaven, not by you, so the customer doesn't feel cornered. If the customer hasn't replied after a week, it's fine to send them a short personal note in their booking messages saying you'd love their feedback when they have a moment. Any more pressure than that isn't worth it, some customers just don't get round to it, and that's OK.
What the customer sees
The email subject is Feedback Request (For event GH[EventID]). It contains a link that goes directly to the review form for your listing. No sign-in required, they just enter their name, rating, and review. See Leaving and responding to reviews for the full customer-side flow.
If you missed the email
If you've lost the How was your gig? email, check your spam/junk folder. If it's genuinely missing, contact us and we can send you the link manually for events we still have on record.
View your bookings
If you have any trouble, please contact us.
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