Help & Support / Signing in with a passkey

Signing in with a passkey

A passkey lets you sign in to Gig Heaven without typing a password. It uses your device (fingerprint, Face ID, Windows Hello, or a PIN) to confirm it's you. Passkeys are faster than passwords and much harder to phish or steal.

Saving your first passkey

Straight after you sign in with your email and password, we show a prompt:

Save a passkey prompt shown after first sign-in — The "Save a passkey" prompt that pops up the first time you sign in with email and password.

Click Save Passkey, then follow your device's prompts to save the passkey. Your device chooses how to verify you (Touch ID, Face ID, Windows Hello, a security key, or a PIN).

If you picked No thanks at the time but now want to save one, you can add a passkey any time from the passkey management page.

Signing in with a saved passkey

Login page with the Or Use Saved Passkey button — The login page once you've entered your email — click "Or Use saved passkey" instead of typing your password.

Go to the login page.
Click Or Use saved passkey.
Confirm on your device (fingerprint, Face ID, Windows Hello, or PIN).

That's it, no password to remember, no code to type.

Managing your passkeys

Manage passkeys page with the Add new Passkey button — The Manage passkeys page — click "Add new Passkey" to set up another one.

You can add more passkeys, rename them, or delete them from the Manage passkeys page in My Account.

Add another passkey if you want to sign in from a different device.
Rename a passkey to something meaningful like "My iPhone" or "Work laptop" (the default is "My Passkey").
Delete a passkey you no longer use, for example when you replace a device.

Passkey list with Rename and Delete buttons next to each entry — Your saved passkeys with the device name, when you created each, and Rename (pencil) and Delete (bin) buttons.

Passkeys are tied to the device (or password manager) they're saved on. If you want to sign in from a new phone or laptop, save a new passkey from that device.

Using passkeys across devices

Most modern phones, tablets, and computers sync passkeys through Apple iCloud Keychain, Google Password Manager, or a third-party password manager. That means a passkey saved on your iPhone can often sign you in on your Mac automatically, and vice versa. If your device or password manager doesn't sync, just save a passkey on each device you use.

If you've lost access to your passkey

If your device is broken or lost, or you've deleted the passkey by mistake, sign in using your email address and password instead. See Logging in: email, passkeys, and social sign-in for the other sign-in options. If you don't have a password set, use Reset your password to create one.

Manage your passkeys

If you have any trouble, please contact us.